Healthcare · 8 weeks
A 6-clinic network that stopped missing patient calls
Voice agents now answer every call, book appointments into the clinic system and send reminders that cut no-shows.
- Calls answered
- 69%
- 100%
- No-show rate
- 22%
- 8%
- Cost per booking
- $6.40
- $1.10
- Monthly bookings
- 4,300
- 6,050
The challenge
Crescent's front desks missed 31% of calls at peak hours and no-show rates sat at 22%, costing an estimated $90k a month in empty slots.
What we built
- Voice agent answers in English and Urdu, books and reschedules appointments
- Automated WhatsApp reminders with one-tap confirmation
- Insurance and pricing questions answered from approved content
- Urgent clinical calls transferred immediately to on-duty staff
"Patients get through on the first ring, and my reception team finally has time for the people standing in front of them."
Dr. Ayesha Malik, Group Operations Director, Crescent Health Group
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