Healthcare
A 6-clinic network that stopped missing patient calls
Crescent Health Group
- Calls answered
- 100%
- No-show rate
- 8%
- Cost per booking
- $1.10
- Monthly bookings
- 6,050
AI Voice & Chat Agents
Every call and chat answered in seconds, in your brand's voice.
Voice agents that qualify, book and follow up by phone with sub-second latency and seamless transfer to a human.
Overview
What it is
Our voice agents handle inbound enquiries, outbound follow-up and appointment reminders. They speak English, Urdu, Arabic and 20+ other languages, recognise intent mid-sentence and write a structured summary to your CRM after every call.
Who it is for
- Sales and service teams handling high call volumes
- Clinics, real estate and financial services firms with missed-call problems
- Companies running outbound follow-up on paid leads
Why implement this
The business case
Numbers drawn from our deployments and published industry benchmarks.
27%
Missed calls are lost revenue
Average share of inbound business calls that go unanswered during peak hours.
< 1 sec
Callers expect instant answers
Response latency our agents maintain in production conversations.
500+
Scale without call centres
Concurrent calls a single deployment can handle.
25+
Multilingual by default
Languages and accents supported, including code-switching.
Capabilities
What is included
01
Inbound reception and routing
Answer, identify intent and route or resolve.
02
Outbound follow-up campaigns
Call new leads within seconds of form submission.
03
Live calendar booking
Check availability and confirm meetings during the call.
04
Warm transfer
Hand off to a human with a whispered summary.
05
Call analytics
Sentiment, outcomes and objection trends per campaign.
Process
How it works
A fixed, transparent path from first call to agents in production. No open-ended retainers before you see results.
- 01
Call audit
We review recordings, scripts and call outcomes.
- 02
Voice and script design
We select voice, persona and conversation flows.
- 03
Telephony integration
We connect your numbers, CRM and calendars.
- 04
Test and launch
Hundreds of simulated calls before going live.
Before vs after
What changes
| Metric | Before | With Deskon Tech |
|---|---|---|
| Answered calls | 73% | 100% |
| Avg. wait time | 2 min 40 sec | 0 sec |
| Cost per call | $4.80 | $0.62 |
| After-hours coverage | None | Full |
Benefits
- 0%
- of calls answered
- 0%
- lower cost per call
- 0%
- more appointments booked
- 0+
- languages supported
Tech stack
Integrations
We work with the tools you already run, and recommend new ones only when they pay for themselves.
- ElevenLabs
- Deepgram
- WhatsApp Business API
- Meta Graph API
- Twilio
- Vonage
- OpenAI Realtime
- HubSpot
- Salesforce
- Cal.com
Relevant case studies
Results in the field
Pricing approach
Engagement models
Every proposal is scoped to your volumes and goals. We do not publish price lists because no two revenue engines are the same.
Audit and roadmap
Fixed-fee, two-week engagement with a written plan and ROI model. Credited against a build.
Build and launch
Fixed milestones from design to production, with acceptance criteria agreed up front.
Operate and optimise
Monthly retainer covering hosting, model usage, monitoring and weekly optimisation.
FAQ
AI Voice & Chat AgentsFAQ
If your question is not here, the assistant in the corner or a strategy call will cover it.
Related services
Ready to see what AI Voice & Chat Agents would do for your pipeline?
Book a Free Strategy Call
30 minutes. A clear plan, no obligation.